- Returns Policy
Return policy on all contact lens brands except 'custom SFX' lenses
All contact lens brands except "custom SFX contacts"(see below) can be returned for a refund ONLY if they are unused and still sealed in their original vials. You can return the product for a refund within 10 days of receipt. After we receive the returned merchandise your refund of the purchase will be issued excluding the cost of shipping.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible with instructions on how to return items from your order.
If returning product for a refund, please bear in mind the time period it takes with all things factored in -- (transit time from shipper, processing time once we receive the product, and the time it takes your bank to process the refund request). This whole process can take weeks. So please be patient as we will do everything within our means to ensure you get your refund as quickly and smoothly as possible.
Failed or refused delivery shipments
If you fail or refuse to take delivery of the goods, then in addition to all our other rights and remedies, you shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by us as a result thereof and we, at our discretion may charge a restocking fee of up to 20% of the purchase price. See our shipping policy for more info.
Return Policy on custom SFX contact lenses
All "Custom SFX Contact lenses" are non-refundable after the order has been placed. There is no guarantee that your contact lens order will 100% match in terms of color(s) & style(s) as depicted from the lens photos on our site. PLEASE NOTE: These brand lenses are *custom-made / hand-painted* with each specific order, in addition to custom-fittings and specific prescription(s), if applicable. For these reasons, all sales of custom SFX contact lenses are final. No refunds, No returns, or Exchanges will be accepted.
The contact lenses we sell are closely inspected by lens technicians in an "FDA regulated lab" prior to insertion into the lens vials. So, the lenses are free of any tears, or any defects, and then placed into impenetrable lens bottles. If you still claim to find any malformation, we must be notified within 10 days of you receiving the item -- failing which, the goods shall be deemed to have been delivered in good order and condition and accepted by you. We will examine your claim and give an answer and determine the next step in the process. If the first step in the process is approved, the product must be returned, at which point the product will be fully examined. If approved, you will be shipped out a replacement.